Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Botmanor.
Last updated: August 2026
Botmanor ("we," "our," or "us") is operated by Algoshred Technologies Pvt. Ltd. and is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI bot management platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
- Account Information: Name, email address, company information, and billing details
- Usage Data: How you interact with our platform, feature usage, and performance metrics
- Bot Data: Conversations, workflows, and configurations you create using our platform
- Technical Data: IP addresses, browser information, device identifiers, and log files
- Communication Data: Messages you send to our support team or through our platform
How We Use Your Information
- Provide and maintain our services
- Process transactions and send related information
- Improve our platform and develop new features
- Provide customer support and respond to inquiries
- Send administrative information and service updates
- Analyze usage patterns to enhance user experience
- Detect and prevent fraud, abuse, and security threats
Data Security
- Encryption for data in transit and at rest
- Controls designed against SOC 2 criteria, with regular security reviews
- Multi-factor authentication and access controls
- Regular security assessments and penetration testing
- Employee security training and background checks
- Incident response procedures and breach notification protocols
- Data backup and disaster recovery systems
Data Sharing
- We do not sell, trade, or rent your personal information to third parties
- Service Providers: Trusted vendors who help us operate our platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale
- Consent: When you explicitly authorize us to share your information
- Aggregated Data: Anonymous, aggregated statistics for research purposes
Your Rights
- Access: Request copies of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Request limitation of processing your data
- Objection: Object to processing of your data for certain purposes
- Withdrawal: Withdraw consent for data processing at any time
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:
- Account Data: Retained for the duration of your account plus 30 days after closure
- Usage Data: Retained for up to 2 years for analytics and service improvement
- Bot Data: Retained according to your data retention settings (default 1 year)
- Support Communications: Retained for 3 years for quality assurance
- Legal Requirements: Retained as required by applicable laws and regulations
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and include appropriate safeguards:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by relevant data protection authorities
- Binding corporate rules for intragroup transfers
- Certification schemes and codes of conduct
Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to your registered email address
- Displaying a prominent notice within our platform
- Providing at least 30 days' notice before any material changes take effect
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Address: Plot No.43, Veeramani Nagar, 2nd Cross Street, Nanmangalam, Chennai - 600117, India